Restaurant Check In App & Customer Count for Coronavirus Contact Tracing

With many jurisdictions requiring data collection for coronavirus contact tracing, restaurant’s are struggling to comply. Dennis Wilson shares an efficient way to handle this in a simple, restaurant revenue growth manner.

This restaurant check In App is just one feature of which allows you to comply with coronavirus contact tracing guidelines.

Check in Existing Customers

The first thing that happens as you check in your customer and sanitize their hands and go through the procedure is you’d be typing in their phone number. You’ll see that they come right up. If they’re an existing customer you just hit ‘Use Data’ and the ‘Check-in’ button which is currently showing the number of customers in your restaurant. You click that button and you can add a note. We’ve now checked this person in.

Checking out Existing Customers

When it comes time for checkout there are two options. The easiest option of course is to just, on the way out, ask for their phone number if you don’t know them. We’ll actually see right here a handy ‘Check Out’ button. You click ‘Check Out’ and they’ve checked out.

check in app

The other way you can check someone out is you go into the ‘Dine-in Customers’ and you can see all of the people currently in your restaurant. So if you know, say Tom Jones, by name, as you go to check them out you can check them out from this list.

Check in New Customers

Now if you do have a person that you’re bringing into the restaurant for the first time, it’s also very simple to check them in. You would start with looking for their phone number (he wouldn’t come up and we would then put in their email address if the jurisdiction you’re in requires that) and we type in their full name. And as we hit ‘Tab’ you’ll actually see the first and last name gets split. I can set him as a Male, hit ‘Check in’ and I can put in again my notes and hit ‘Submit’.

Checking out New Customers

Should you need to check them out, you would just do the same thing either by going to the ‘Dine-in Customers’ or through the ‘Check in’ by bringing them up by their phone number. It’s very efficient – people in, people out, you know who they’re in, their all time stamped so you know exactly what time they were in and out, so you are fully compliant regardless of how the government in your jurisdiction requests the information.

Check in App for Customers

Your customers can also download the check in app and enter in your unique code to tie it to you, then each time they visit they can use the simple function in the check in app to self check in.

See How Efficient it is to do Delivery Telephone Orders

How Efficient can Taking Telephone Orders for Delivery Be?

You can save a LOT of staff time AND increase Sales while reducing stress by having a good integrated ordering system. One that allows staff to auto lookup the contact based on the first few numbers of the phone number, or efficiently grab an address from google, having phone orders and online orders all handled in the same interface creates maximum sales and staff utilization.

Instantly Place Telephone Orders

The first thing we do when placing a telephone order with DeliveryBizConnect is to enter our customers phone number. In this case, you’re going to do a telephone order that comes in that you already have the person in your files. Everything starts with the phone number.

As you type in the phone number you’ll see that it’s starting to find information. You can actually pick the person from the list and automatically have their information populated. So you don’t need to do any more. You can literally go right to the order.

integrated ordering system

Setting Up Your Online Menu for Telephone and Online Orders

Keep in mind you make this menu in order to use for your telephone ringing and you instantly have your online menu as well. It only takes 10 to 20 minutes to set up for a few items. It’s all very simple to enable you to take online orders as well as just the telephone orders.

As you click ‘Order Now’ you will now be taken to the screen where you could process their payment if they wanted to, or you could just print the ticket to get it to your kitchen to be taken cared of. It will print to your actual, normal ticket printers, so the kitchen can get that information to complete the order. Simply ‘Close & Add a New Order’ and you are done.

How to do Telephone Pick-Up Orders – New Customer

Telephone Orders for Pick-Up – New Customer

Hi, and thanks for joining us to learn more about DeliveryBizConnect. We’ll show you how fast your staff can take telephone orders to be put into the system for Takeout or Delivery.

Telephone Orders from New Customers

It all starts with a phone number search. As you start to search you’ll see it actually starts to try to find people for you. In this case, we’re doing a new person so we’re not going to take that as an advantage. You would then go ahead and you’d ask for the email. Always best to collect an email so that you can invite customers to order again or offer up special deals. Your data is your really, really big focus in these “new world.”

You go ahead and put in the full name. As you hit Tab you can see that it automatically split it into the first and last name. At this point you’re gonna do a phone order that is not for Delivery. They haven’t paid and they’re gonna pay when they come to pick it up. Click ‘Save Contact’ and now you would actually get the ‘Order Now’ button.

Adding Orders through the Online Menu

In the process of setting up the ability for you to do internal orders, you actually instantly gain the ability to do Online Orders so they don’t even need to phone you. From the interface you could add, say, a Pack of 4 Shepherd’s Pie, Take and Bake to take home and cook when you’re ready. It saves your customer from that terrible midweek of “What am I gonna have for dinner tonight and I don’t have time to cook?”

Printing Receipts for Processing

At that point the order is now complete. You could go ahead and print the ticket (remember you’ve answered the telephone, taken the order, and you can see that it’s not paid). Clicking the ‘Print’ button will allow you to print it right to your ticket system so it can go off to your kitchen to be processed and come back and be attached possibly to your POS receipt as well in order to facilitate a Delivery if that was the case.

But in this case this is for ‘Pick up’ so you’d still have that receipt. It comes back so you can actually take the receipt, attach it to the bag so that when the person comes to pick it up you know who they are and what was in the order in addition to any POS capabilities you already have. Then we would simply hit ‘Close & Add a New Order’ and this order would be complete.

See How Customers Can Place Online Orders or Telephone Orders for Delivery or Pick-Up

Online Order Delivery or Pick-Up

Increase Sales up to 30% or more and Reduce Phone Order Stress by Adding Online Ordering Today

So how do your customers place an order with you online with DeliveryBizConnect’s online ordering?

We’ve had orders come in online, we’ve had orders that we’ve placed through people that have walked up  to our takeout counter, we’ve had phone orders come in.  We have orders that have come in in all kinds of different ways and in all various different states.

online ordering

Pick up Orders – Prepaid

The first one is a ‘Pick up’ order that is already paid and its status is sitting as ‘Ordered’.  The reason it’s green is to make it very clear that this order has not yet been printed so it hasn’t made it to the kitchen.  So in the case of a pick up order that was prepaid it’ll sit here and wait to be printed.  If we print it, we’ll then see what happens to it next.

We’re going to print that (you would just print that to your receipt printer), it would print it out, you’d use that to take your kitchen, and when that’s done, we’ll actually see that it  has dropped to the bottom and it’s all green.  This is because it’s a ‘Pick up’ order. It’s now paid and printed which means it is sitting here waited to be picked up.

When the person comes to pick it up, it’s clear that this one is free to be released so you would simply go and you would say ‘Picked up’ and hit ‘Update’  and that’ll actually clear it from the list.

Delivery Orders – Prepaid but not Printed

Our next case is a delivery order that is paid and was not printed.  Now that could happen because the person could have ordered online and paid for it, and of course it won’t be printed at your end but it was printed at their end.  So that’s how that status could occur. 

We’re going to do the same thing.  We’re going to print it, and we’ll see that it has disappeared. It disappears because it’s actually gone through to the ‘Batches’ page because it was printed and it was paid. So it’s free to go to ‘Delivery’.

Delivery Orders – Unpaid and not Printed

It is set up for delivery, it is currently unpaid ordered but not printed, so same thing, we can go and just say ‘Print’ and it will also go off and disappear because it’s also gone to the ‘Delivery’ page. 

It goes to the ‘Delivery’ page even though it wasn’t paid because in the pre-pandemic world, it was fairly common to collect the payment at the customer’s location, so the system still allows for that. When we get out of this, we can go back to the normal way.  That would mean that the delivery driver is going to go and take it out there, collect the payment  and it will be cleared from the list back to you  when he actually clicks the button that says he’s delivered it.

Pick up Orders – Unpaid but Printed

The next status we have is a ‘Pick up’ that is unpaid and printed.  That means that they’re going to come to the store and the first thing they’ll probably do is they will come and say, “Hey, I’d like to pay for my order” because it might be ready, it might not be ready, so you might do both of these steps at the same time. 

After you’ve taken their payment, you’re going to simply change this to ‘Paid’ and it’s now paid and printed. You could set this directly to say ‘Picked up’ when it’s picked up or you could just leave it here as ‘Paid’ and printed because you actually took the money but it is not in fact picked up, and therefore it drops to the bottom where it’s all clear and waiting for pickup.

You could have the ‘Pick up’ that is unpaid and printed, so same thing, you’re going to just take the money, update that and it’ll drop to the bottom. As the customers come in, you simply say ‘Picked up’, ‘Update’, and away they go until your list is clear.  So now you always know what status everything’s at and where everything is going.